Question 1

Where is the nearest Reliance Digital store near me?

Accepted Answer

You can locate your nearest Reliance Digital store by using the store locator on reliancedigital.in or
the Reliance Digital app, entering your city or PIN code for address and contact details.

Question 2

What are Reliance Digital's store timings?

Accepted Answer

Reliance Digital stores are typically open daily from around 10:00 AM to 9:30 PM, though exact hours
vary by location; check the store locator for your nearest outlet's timings.

Question 3

Does Reliance Digital sell refurbished or open-box electronics?

Accepted Answer

Reliance Digital occasionally offers certified refurbished or open-box deals on select electronics and
appliances at discounted prices, typically showcased on reliancedigital.in or in-store during clearance
events, subject to availability.

Question 4

Can I exchange my old TV or AC at Reliance Digital?

Accepted Answer

Yes, Reliance Digital offers an exchange programme where you can trade in old electronics and
appliances for an instant value adjustment against your new purchase.

Question 5

Does Reliance Digital provide free home delivery?

Accepted Answer

Reliance Digital offers home delivery on most products, with delivery charges (if any) and timelines
shown at checkout depending on your location and the product category.

Question 6

What is Reliance Digital's return policy?

Accepted Answer

Reliance Digital allows returns or replacements within a defined window, commonly 7-10 days, for unused products in original condition and packaging, with proof of purchase required.

Question 7

Does Reliance Digital match online prices in-store?

Accepted Answer

Reliance Digital stores generally reflect current online pricing and promotions from reliancedigital.in;
customers can check the app or ask in-store staff about ongoing offers on specific products.

Question 8

Can I pay via no-cost EMI at Reliance Digital?

Accepted Answer

Yes, Reliance Digital offers no-cost and standard EMI options through partner banks and credit cards
on eligible purchases, both online and across its physical stores.

Question 9

Does Reliance Digital install ACs and appliances?

Accepted Answer

Yes, Reliance Digital arranges professional installation for ACs, TVs, washing machines, and other
large appliances through resQ-authorised technicians, usually scheduled soon after delivery.

Question 10

Which brands does Reliance Digital sell?

Accepted Answer

Reliance Digital stocks a wide portfolio of brands across mobiles, laptops, TVs, and appliances,
including Samsung, Apple, LG, Sony, Bosch, and other leading global and Indian brands.

Question 11

Does Reliance Digital have a bulk or corporate purchase programme?

Accepted Answer

Yes, Reliance Digital supports bulk and corporate purchase enquiries for laptops, appliances, and
electronics, typically handled through a dedicated corporate sales enquiry channel or by contacting
your nearest large-format store.

Question 12

Can I book AC servicing through Reliance Digital?

Accepted Answer

Yes, AC servicing, installation, and maintenance can be booked through the resQ app or by
contacting Reliance Digital customer care, regardless of where the AC was originally purchased.

Question 13

Does Reliance Digital offer JioFinance or EMI cards?

Accepted Answer

Reliance Digital customers can use JioFinance and other partner EMI cards or credit lines at
checkout for instant financing on electronics and appliance purchases.

Question 14

How do I track my Reliance Digital order?

Accepted Answer

You can track your order, delivery status, and installation schedule by logging into your account on
reliancedigital.in or the Reliance Digital app under 'My Orders'.

Question 15

Does Reliance Digital buy back old electronics?

Accepted Answer

Yes, Reliance Digital's exchange programme lets you get an assessed value for old electronics and
appliances, which is deducted from the price of your new purchase.

Question 16

What payment options does Reliance Digital accept?

Accepted Answer

Reliance Digital accepts cash, debit and credit cards, UPI, net banking, EMI, and digital wallets
across both its online store and physical retail outlets.

Question 17

Can I get a product demo before purchase?

Accepted Answer

Yes, in-store staff at Reliance Digital can demonstrate TVs, appliances, and gadgets live in the
showroom so you can compare features before making a purchase decision.

Question 18

Does Reliance Digital offer festive or seasonal sale discounts?

Accepted Answer

Yes, Reliance Digital regularly runs seasonal and festive sales with discounts, bank offers, and
exchange bonuses, announced on reliancedigital.in and through in-store promotions.

Question 19

How do I raise a service request for a Reliance Digital purchase?

Accepted Answer

You can raise a repair, installation, or maintenance request for any Reliance Digital purchase through
the resQ app, the resQ website, or by calling customer care.

Question 20

How can I contact Reliance Digital customer care?

Accepted Answer

Reliance Digital customer care can be reached via the helpline listed on reliancedigital.in, in-app chat
support, or by visiting your nearest Reliance Digital store.

Question 21

Is there parking available at Reliance Digital New Pet?

Accepted Answer

Yes, Reliance Digital New Pet provides a dedicated parking lot with Free parking on site.

Question 22

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